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Here are some of the most frequently asked questions from Eddie users.
How do I get a different size?
Free resizes are included with all orders, which allows you to resize your Eddie®
for free, as many times as you need, as long as it's a different size as your other orders!
If you request a refund after resizing your Eddie, you may be asked to submit a photo of all your Eddies cut in
half before your refund is processed. (Standard household scissors should work.)
For help with resizing, reach out to us at customercare@eddiebygiddy.com.
For the fastest service, use the same email address you used to place your order.
How do I get a refund?
Eddie® is a medical device used during sexual activity, so we are unable
to accept any devices that have been used or already processed. For one-time and initial subscription purchases, you
can get a refund for the full cost of your order, minus $25 per Eddie (as long as it's in the first 30 days of
receiving your order.) This covers shipping, handling, fulfillment, and payment processing. Express shipping
costs, replacement tension bands, and carrying cases are not eligible for refunds.
If you are requesting a resize or a refund, you may be asked to submit a photo of all your Eddies cut in half
before your refund is processed. (Standard household scissors should work.)
For help with a refund, please reach out to us at customercare@eddiebygiddy.com.
For the fastest service, use the same email address you used to place your order.
What does Eddie feel like?
Eddie is a polycarbonate/ABS alloy coated in medical-grade, multilayer proprietary thermoplastic elastomer
(TPE) that is environmentally-friendly and resistant to chemicals and abrasions. Eddie is durable, soft to
the touch, and free of PVC, latex, and phthalates.
Wearing Eddie®
We recommend trying Eddie® alone, first, before trying it with a partner,
to become familiar with how it feels and works. Eddie can be worn when your penis is flaccid (soft) or erect
(hard). Wear Eddie at the base of your penis, in front of the testicles, with the opening facing down. Eddie can
be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the
best result for you and/or your partner.
Eddie® by itself was not designed to help you achieve an erection, but the
ED Guide video series has information and exercises focusing on sex, arousal, achieving erections, and more.
How fast is shipping?
Your order will be fulfilled next business day and shipped for free via USPS First Class (estimated 5 to 7
business days). Express shipping via USPS Priority is also available for an additional fee. *Please note that
some delays may occur due to COVID.
Please choose from the following options.
Please fill out the form below to receive your free resize. Note:
Walmart requires a photo of the receipt from your Eddie purchase.
Forgot your size? see sizing chart here
Please choose from the following options.
Please fill out the form below to receive your free resize. Note:
You will need your Amazon order number, desired size, and
shipping info. see sizing chart here
Please choose from the following options.
Please fill out the form below to receive your free resize. Note: You will need to
know where you got your Eddie®, desired size,
and shipping info. see sizing chart here
Here are some of the most frequently asked questions from Eddie users.
How do you wear Eddie?
Eddie can be applied when your penis is flaccid (soft) or erect (hard).
Place Eddie at the base of your penis, in front of your testicles, with the opening
facing down.
Wrap one of the tension bands around the ends of the device. Use the blue band for
less constriction, or use the orange band for maximum constriction.
For those with limited hand strength, an alternative method is to wrap the tension
band around Eddie before placing it on your penis, then gently pull Eddie apart to
create a wider opening, while sliding it down onto the base of your penis. You can
also try covering the device in lubricant to assist.
Talk to your doctor before using Eddie. We recommend trying Eddie alone, first,
before trying it with a partner, to become familiar with how it feels and works.
When do I put Eddie on?
Eddie can be worn when your penis is flaccid (soft) or erect (hard). It can be used
before, during, or after foreplay or intercourse. It depends on your preference, and
what provides the best result for you and your partner. Eddie by itself was not
designed to help you achieve an erection, but the ED Guide video series has
information and exercise focusing on sex, intimacy, arousal, achieving erections,
and more.
We recommend trying Eddie alone, first, before trying it with a partner, to become
familiar with how it feels and works.
Can I use Eddie with pumps and pills?
For men with mild to moderate ED, Eddie can be used as a standalone option. For men
with moderate to severe ED, Eddie can be used simultaneously with ED medications, a
vacuum pump, or other treatments as indicated by a medical provider. Always talk to
your doctor before introducing a new ED treatment.
How long can I wear Eddie?
We recommend wearing Eddie for no longer than 30 minutes at a time, and waiting 60
minutes in between uses. Refer to the Instructions for Use and safety warnings
included with your Eddie for more information.
How long will Eddie last?
Eddie is made from durable, medical-grade materials that will last an extended period
of time if you follow the usage, cleaning, and storage instructions. We recommend
replacing your Eddie every 3-4 months to keep it as effective and hygienic as possible.
You might also replace your Eddie if:
-
You have changed sexual partners
-
You or your partner is suffering from a viral bacteria, or contagious medical condition
-
Your Eddie has lost tension or cleanliness from frequent use
For all issues other than resizes, you'll need to contact the
seller of your Eddie®.
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An account was automatically created when you purchased Eddie. Login with the email address
used to place your order. If you're unsure, select "Forgot Password" to reset it.
If you received an order but it's incorrect, choose YES.
If your tracking information shows it is still on the way, choose NO.
Please choose from the following topics.
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In order to see results, Eddie must be the right size. That's why
we include resizes for free. Want to try a different size?
To complete your refund, we ask that you upload a photo of your
Eddie cut in half. Standard household scissors should work.
To complete your refund, we ask that you upload a photo of your
Eddie cut in half. Standard household scissors should work.
Unfortunately, it looks like your order was placed outside of the
30 day guarantee period, as well as our added 15 day grace period.
As a courtesy, we'd like to offer you $30 off your next order.
Sorry if you're experiencing issues with your order. Please fill
out the form below and we'll fix the issue within 24 hours.
Sorry if you're experiencing issues with your order. Please
describe the issue in the form below and we'll fix it asap.
We're sorry to hear about your experience. It looks like the one-time
replacement offer on your account already been redeemed, so we'd like
to offer you $30 off the price of a new order.
We're sorry to hear about your experience. We would
like to offer you a one-time replacement Eddie for
$25, which includes shipping and handling.
Unfortunately, it looks like your order was placed outside of the
30 day guarantee period, as well as our added 15 day grace period.
As a courtesy, we'd like to offer you $30 off your next order.
A ticket has been created for your subscription renewal,
including the $30 discount. You should receive a
confirmation email in the next 24 hours.
To make changes to your subscription, select "Subscriptions"
in your account dashboard in order to make any changes.
For a free resize, select "Eddie Resize" in your account
dashboard and follow the step-by-step instructions.
We’d Love to answer your questions!
You can check our FAQ or Email us at any time. To speak with a Giddy Expert,
you can call or chat with us during business hours (Daily 9am-12/1-5pm)
Phone hours: 9-12/1-5 CST
(512) 270-3980
Track your order's delivery by clicking the button below.
In order to process your refund, we'll first need some
more information. How would you prefer to be contacted?
Contact us to refuse your order and start processing your refund.
You must receive your first order before you're
eligible to redeem your first free resize.
Sorry if you're experiencing issues with your delivery.
Please describe your issue in the form below and we'll fix it asap.
We didn't find any active orders on your account.
We sincerely appreciate you being an Eddie®
customer. If you have another question, hit RESTART. If you're done, hit CLOSE TOOL.
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